Frequently Asked Questions

Here you can find Ordering & Product Information and a list of the most commonly asked Art Related Questions. Please check the Image Use Policy for art usage related questions. Feel free to e.mail me If you do not see the answer to your question here.

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Ordering & Product Information

Art Prints

All of my prints are printed on archival quality paper with a beautiful lustre finish (the perfect combo of matte and glossy) using professional photo processing methods.  They are designed to last for generations. The copyright marks on the images in the gallery will not appear on any purchased prints.


Payment

Credit card payments are accepted safely and securely through Stripe or PayPal. You do not need to have a PayPal account to pay with a credit card.


Processing & Shipping

Orders take 1 - 7 days to process, excluding weekends and major holidays.

All orders are packed with the utmost care, and I use recycled and reused shipping materials as often as possible to help reduce my impact on the environment.

 

Domestic United States Shipping

All domestic US orders are shipped via USPS First Class or Priority Mail and will be delivered in 2 - 5 business days.

 

International Shipping

International orders are shipped via USPS First Class International,  and will generally arrive in 10-14 business days. 

Customs and taxes which may be incurred when importing orders are the buyer's responsibility and may be charged to you by the post office upon delivery. Please allow for more time in transit for international and Canadian deliveries.


Refunds and Exchanges

I hope that you will be pleased with your purchase. If for any reason you are not, please contact me within 7 business days of receiving your order. I will do my best to resolve the problem quickly. Refunds and exchanges are taken on a case-by-case basis. Shipping charges are generally not refunded.


Copyright

All images, graphics, and content © Rachel Anderson, 2002 - 2017. All rights reserved.  Sale of artwork does not transfer copyright.  See the Image Use Policy below for further information about image use.


ART RELATED QUESTIONS

How do you create your art?

I create my paintings in Photoshop using a pressure-sensitive graphics tablet.  The tablet has a "pen" that you use instead of a mouse. For those not familiar with digital painting, my process is similar to painting with oil or acrylic in that I create my paintings from scratch, stroke by stroke, using the brush tool.


What programs/tools do you use?

I use Adobe Photoshop CC and a Wacom Cintiq 27QHD.  I originally learned to paint digitally using an Intuos2 9x12 tablet that lasted me over 10 years!


How long does it take you to finish a painting?

I usually work on several paintings at once, and I don't keep track of hours so it's hard to say how long each painting takes.  It took me about a week to finish Sunset, which is 12x18 inches, and relatively simple as far as detail goes.  Ultramarine took over a year, painting on and off (a lot of off). That painting is much larger, 20x30 inches, and has a lot of detail.


Did you go to school for art?

I took some art classes in high school and majored in art in college.  I've taken a wide variety of classes from basic drawing to pottery.  My favorite class was photography, developing my own black and white photos in a dark room.  I had some great teachers that really encouraged me in my artistic journey, and it was a good learning experience.  A few years later I came across digital art and taught myself how to paint digitally.


Do you take commissions?

Sorry, not at this time.


Are any of your images available for licensing?

It depends on what the products and terms are.  Please feel free to contact me and we can discuss licensing options and terms. I reserve the right to accept or decline any licensing request at my sole discretion.


Image Use Policy

General Web Display

I love it when people like my art enough to share it online. All that I ask is that you leave the images in their original state (no cropping, editing, etc.), your use is non-profit, and that you credit me as the artist (example "Artwork by Rachel Anderson") and include a link back to my website http://silverstars.us. Yes, you can share on your personal blog, pinterest, facebook, etc.  On Instagram, because links are not clickable, please link to my instagram @twosilverstars and use #rachelandersonart. If you are still unsure if your use is ok, just ask. So, to be clear:

  • No alterations (except proportional resizing)
  • Non-profit use only
  • Credit and link to my site

Please Note: I do not allow my art to be posted at image sharing sites such as Photobucket or Flickr.  Many of these sites violate my terms of use, and many have policies that violate my legal copyright.

Additionally, the graphics that make up this website (logos, dividers, etc.) were created by me for this site only. They are not to be reposted anywhere else.


Tubes, tags, stationary, or web sets

My artwork is exclusively licensed for tubes through Creative Design Outlet (C.D.O.).  C.D.O. offers packages of my artwork for a small one time fee for use in personal Non-Profit graphics projects.  They also have a forum where you can show off your creations. You can read more about their terms (which all use is subject to) here, and you can purchase my packs here. Use of my artwork for tubes, tags, or alterations of any kind without a C.D.O. license is strictly prohibited. Please feel free to contact them if you have any questions about their services, or would like to report a violation.


Use on Products & Reproduction Rights

If you would like to use my artwork for commercial "for profit" purposes please feel free to contact me and we can discuss licensing options and terms. I reserve the right to accept or decline any licensing request at my sole discretion. You may NOT reproduce or use my art in any way, for any reason, without first obtaining a signed contract from me.


Tattoos based on my artwork are allowed for individuals, but tattoo artists are not allowed to commercially offer the designs without obtaining a signed licensing agreement from me.  I do have a few guidelines for anyone wishing to get a tattoo of my art:

  • Please go to a reputable tattoo artist! Check out their portfolio, make sure they specialize in realistic or semi-realistic work.
  • Please purchase a print of the artwork so that your tattoo artist has a high quality reproduction to work from.  I am sure you want your tattoo to look good since it will be a permanent part of you for the rest of your life. The best way to ensure this is to find a good tattooist and provide them with a good reference to work from.
  • Please send me a photo of your finished tattoo, I would love to see it!

For Use as a Tattoo


Reporting Illegal Use

Copyright infringement of my work is treated very seriously. If you feel that you have seen my artwork being used in a way that does not follow my Terms of Use, and does not appear to be a legally licensed product, please contact me me with details of the infringement including any url's or other pertinent information. I am often notified by fans of my work about illegal usage, and I appreciate everyone who takes the time to contact me so that I can handle each case appropriately.


All images and graphics on this site and my affiliate galleries are copyright to me, Rachel Anderson, and are protected under international copyright law. To further protect my rights as the copyright holder, all of my artwork has been registered with the US Copyright Office. My artwork is not to be copied, imitated, printed, reproduced, or re-distributed without my written permission. You are welcome to contact me for licensing permission if you are interested in using my artwork for profit.

This page contains my current Image Use Policy. My official website is the only place where you will find an accurate and up-to-date version. This policy may change at any time without notice.

If after reading this page you are still unsure of the answer to your question, feel free to contact me.

IMAGE USE POLICY